Privacy Policy

1. Data We Collect

We may collect the following categories of personal data:

• Identity information: name, email address, phone number, business/farm name, location.
• Account information: login credentials, subscription details.
• Payment information: billing details (processed through secure third-party payment providers).
• Usage data: IP address, browser type, operating system, website activity logs, cookies.
• Farm data (if provided): animal records, inventory, and financial data entered into FarmLog.

We do not collect sensitive personal data (such as biometric or health data) unless strictly necessary for service delivery and with your explicit consent.

2. Purpose of Data Processing

We collect and process your data only for lawful, specific, and legitimate purposes, including:

• To create and manage your FarmLog account.
• To provide and improve our services and features.
• To process payments and manage subscriptions.
• To communicate with you regarding updates, support, or marketing (with your consent).
• To comply with legal obligations under Rwandan law.

We will not use your personal data for purposes incompatible with those stated above.

3. Lawful Basis for Processing

FarmLog processes your personal data based on:

• Your consent (e.g., for marketing communications).
• Performance of a contract (providing our SaaS services).
• Compliance with a legal obligation (such as tax or regulatory requirements).
• Legitimate interests (improving services, ensuring security, preventing fraud).

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service providers: payment processors, hosting providers, IT support, under strict confidentiality agreements.
• Legal authorities: when required by law, court order, or government request.
• Business transfers: if FarmLog undergoes a merger, acquisition, or asset transfer, your data may be transferred under safeguards.

5. Data Storage and Retention

• Your data is stored securely on servers located in Rwanda or other jurisdictions with adequate data protection safeguards.
• We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer period is required by law.
• Once data is no longer needed, it will be securely deleted or anonymized.

6. Data Subject Rights

In line with Rwandan law, you have the following rights:

• Right to be informed about how your data is collected and processed.
• Right to access the personal data we hold about you
• Right to rectify inaccurate or incomplete personal data.
• Right to erasure (to request deletion of your data under lawful conditions).
• Right to restrict processing of your data
• Right to data portability (receive your data in a structured, machine-readable format).
• Right to object to processing (including direct marketing).
• Right to withdraw consent at any time, without affecting lawful processing done prior to withdrawal.

To exercise your rights, please contact us at: support@farmlogsolutions.com

7. Security Measures

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. These include:

• Encrypted data transmission (SSL/TLS)
• Access controls and authentication.
• Regular system monitoring and security audits.

8. Cookies and Tracking Technologies

FarmLog’s website uses cookies and similar technologies to improve user experience, analyze traffic, and personalize services. You can control cookie preferences through your browser settings.

9. International Data Transfers

Where data is transferred outside Rwanda, we ensure that such transfers comply with Rwanda’s data protection law and are safeguarded by contractual clauses or equivalent protection measures.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have any questions, concerns, or wish to exercise your data protection rights, please contact us at: